Policies
Welcome to our Policies page! At Pods Swimming, we are committed to maintaining a safe and enjoyable environment for all. Here, you'll find important information regarding our guidelines and procedures. We encourage you to read through and adhere to these policies to ensure a positive experience for everyone involved. Thank you for being a part of our community!
We are focused on providing the best swim lesson experience possible. When you enroll your child at Pods, your lesson time is held exclusively for your child each week. You are paying to secure your child’s lesson/class, not their attendance. The consistency of attending your scheduled lesson/class time is one of the keys to our program. We do not encourage make-ups because make ups affect the integrity of the class. However, we recognize that conflicts do arise occasionally. To address this, Pods Swimming has a make-up policy that has been designed to be fair and user friendly for the rare occasions when unable to attend your regularly scheduled class. In order to meet our commitment to provide timely, quality service to all of our customers, we must strictly enforce our policies. Please do not ask us to make exceptions.
*PLEASE SCHEDULE YOUR MAKE-UP CLASS ON THE PARENT PORTAL.
- You are allowed two make-ups per 60 days. **You must report an absence on the Pods portal 2 hours before class to receive a make-up.**
- Absences can be reported up to 14 days in advance, and make-ups can be booked up to 10 days in advance.
- Make-up lessons will be honored for one month.
- Absences may not be credited to the next month’s tuition.
- We DO NOT guarantee the same teacher, time, or student ratio for group lesson make-ups.
If you know in advance that your child will miss several lessons or will be out for an extended time due to illness, we recommend that you withdraw from your lessons. No refunds will be issued. If you withdraw your lessons for any reason, we cannot guarantee the same swim schedule or instructor when you are ready to return. We will do our best to accommodate you. However, some instructors and certain hours are more in demand, and finding an open spot in these classes may become more challenging.
All students NOT toilet trained or have been toilet trained for under six months must wear a disposable swim diaper and an approved cloth reusable swim diaper to ensure a double layer of protection. The reusable swim diaper should not have snaps and must pass the two-finger test (if two fingers can be inserted under the elastic in the legs and waist, the swim diaper is too large, and the child will not be permitted to enter the water). Disposable swim diapers alone do not pass the Board of Health Code for public pools. Pods Swimming has reusable swim diapers for sale at the swim school store for $13 and disposable diapers for $1.
Any refund requests will be reviewed and decided upon by Pods management. If you wish to drop a swimmer from lessons, notify the school by the 5th of the preceding month. You must complete an online WITHDRAWAL FORM. *Please note: You are responsible for payment for your student's classes, whether or not your student attends class until you notify the staff via the withdrawal form. Please do not rely on your student to verbally inform us that he/she will no longer attend classes. If a student stops coming to class without notification, then that student's account will be charged for the additional 30 days. This charge will be for holding the student's place in that class instead of offering that place to one of the many on a waiting list.
Since many of our lessons run consecutively there may not always be time before or after your student’s lesson to speak directly with the swim instructor. If you’re interested in communicating with your child’s instructor, please stop by the reception area and a staff member will be sure to pass on your request for a consultation. Pods Swimming strives for consistency in instructors, however, we cannot guarantee that any student will remain with the same instructor for any amount of time. The consistency in our program lies in the method that we teach, not in the instructor. Obviously, each instructor has their own personality and certain personalities work better with others. If there is a personality conflict, please let the office staff know and the office can assist you with changing the instructor. We do our best to inform our families about instructor changes; however, we do reserve the right to make teacher changes at any time without notice based on company needs.
Please ensure that your student(s) arrive 5 minutes prior (no earlier, please) to their lesson's designated start time and location. We ask adults to watch from the designated viewing area for your convenience and safety. We do not allow parents or guardians on the deck during lessons, as it must always remain clear. After bringing your child to their designated lane, head to the viewing area, get comfortable, and relax! We do ask you to remain in this area for the duration of the lesson. Pods staff will not escort children to the restroom; instead, the instructor will call over the parent to take the child to their parent to go to the restroom.
*The rules are to be followed by everyone in the pool area at all times.
- NO running or horseplay
- NO children are allowed in pool area unsupervised
- Adults and children not participating are to remain in designated viewing area
- NO glass containers around pool area
- Reusable swim diapers must be worn by any child who isn't potty trained or who is newly potty trained
- NO diaper changing in pool area. Please use tables available in changing area.
- NO smoking in pool area or anywhere in our facility
- Spitting, biting and hitting will not be tolerated
- In case of EMERGENCY, CALL 911
Pods Swimming is proud of our state-of-the-art facility, and we ask that student(s), parents, guardians, and/or all other parties respect and clean up after themselves.
Pods Swimming also does not permit the following on premises: smoking; use of glass containers in the pool area; profanity; alcohol.. Please use the designated changing areas when getting your child dressed before and after their lesson. When showering, we ask that you respect the environment and limit shower durations to an acceptable period. There is absolutley no reserving of showers.
Pods Swimming requests that parents and spectators be respectful to other families when photographing and videoing at the Pods Swimming Aquatics Center. Please be mindful of only capturing your child and consider what may be recorded.
The Pods Swimming Aquatic Center is under video surveillance. Pods Swimming is not responsible for any lost or stolen items. Lockers are available. Please bring your own lock and take all belongings after each use. All misplaced items will be kept on-site for two weeks, and held in the vestibule in our lost and found.
We will be alerting customers of emergency closures via email and social media.
If we must cancel due to inclement weather, we will contact you via email and social media. If you have not heard from us, classes are being held.
Pods Swimming teaches our lessons year-round (including on school holidays), except Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. Pods Swimming will disclose any additional dates on which we will be closed each month.
Your accounts will not be charged for any days the facility is closed.
If you would like to change your child's swim class, please email Jamie at: jamie.pascale@podsswimming.com.